Privacy Policy

Introduction

xenorivathulo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our consultation services.

Information We Collect

We may collect the following types of information:

• Personal identification information such as name, email address, phone number, and postal address
• Financial information relevant to our consultation services, including income ranges and financial goals
• Technical data including IP address, browser type, operating system, and website usage statistics
• Communication records including consultation notes, email correspondence, and service feedback

How We Use Your Information

We use your personal information for the following purposes:

• Providing personalised financial consultation services and ongoing support
• Processing subscription payments and managing your account
• Communicating with you about services, appointments, and important updates
• Improving our website functionality and consultation delivery methods

Legal Basis for Processing

Our legal basis for processing your personal data includes:

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyse usage patterns. For detailed information about our cookie practices, please review our Cookie Policy.

View Cookie Policy Cookie Policy

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• With service providers who assist in website operation and consultation delivery (under strict confidentiality agreements)
• When required by law, court order, or government regulation
• To protect our rights, safety, or property, or that of our clients or others

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your personal information and details about how it's processed
• Correction of inaccurate or incomplete personal information
• Deletion of your personal information under certain circumstances
• Objection to or restriction of certain processing activities

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for seven years after service termination, unless you request earlier deletion where legally permissible.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent website notice.

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us: